Internet User Experience 2010
Program > Schedule > Panel Session
5:00 p.m., July 27, 2010
Research and Practice Interaction (P33)
Session Leader:
Keith Instone, IBM Corporation
Participants:
Danielle Cooley, Principal, DGCooley Consulting
Mark Newman, Ph.D., Assistant Professor, University of Michigan School of Information, and Co-founder, Michigan Interactive and Social Computing (MISC).
Susan Weinschenk, Chief of Technical Staff, Human Factors International
As a user experience practitioner, do you wish you really understood "scientific research" (like CHI papers) and were able to apply it to help you do a better job? Have you tried to read "the literature" but been bored, confused and disappointed? Do you have a list of burning questions you wish "those academics" would get answers to? Would you like to talk with HCI researchers to get to know them better so that one day you might able to collaborate with them, but you have no idea how to get started?
If you are interested in the existing research-practice gaps in user experience, and talking about possible solutions to these challenges, join Keith (and others) in an informal discussion on this important topic. He recently co-lead a workshop and follow-up discussions at CHI 2010 in Atlanta, which are leading to specific changes for CHI 2011. Interest has increased since Don Norman posted an essay on his opinion of the gap.
About the Speakers
Keith Instone, IBM Corporation
Keith Instone is the Information architecture lead for IBM's enterprise web solutions. That means he worries a lot about how IBM's internet and intranet are organized. He has been active in various user experience community efforts over the years, such as the CHI conference, World Usability Day and UXnet. His new community service "gig" is trying to understand the gaps between HCI research and UX practice, and how to address them.
Danielle has over 10 years of experience in a multitude of user research and usability analysis methods utilized on a wide variety of applications, including hardware, Windows, web, telephone, and mobile. Her successful designs have been implemented at both large and small, public and private companies in many industries ranging from pharmaceuticals to car rental to financial services.
Active in the field, she was the founding Vice President of the Boston chapter of the Usability Professionals Association and served as Panels chair and Experienced Practitioner co-chair for the 2007 and 2008 Usability Professionals' Association Annual Conferences, respectively. She has a BE in Biomedical and Electrical Engineering from Vanderbilt University and a MS in Human Factors in Information Design from the Elkin B. McCallum Graduate School of Business at Bentley University in Waltham, MA.
Mark W. Newman is an Assistant Professor in the School of Information (SI) at the University of Michigan and a co-founder of Michigan Interactive and Social Computing (MISC). His primary research interests are in building tools to support the design and configuration of ubiquitous computing applications by non-programmers. Before joining SI, Mark was a research scientist in the Computer Science Lab at the Palo Alto Research Center (PARC) from 2000-2007. He earned his Ph.D. and M.S. in Computer Science from UC Berkeley and his B.A. in Philosophy from Macalester College.
Susan Weinschenk, Chief of Technical Staff, Human Factors International
Susan Weinschenk first used a computer in the mid-1970's, in graduate school. "I wrote and ran my first computer program, and the printer spit out a piece of paper that said 'JOB ABORTED'. Rather than being discouraged I was fascinated! What would happen when 'normal people', not computer scientists, interacted with these things called computers?" She thus started a 30-year career in applying psychology to the design of technology. Susan has a Ph.D. in Psychology and her newest book, Neuro Web Design: What makes them click?, applies the latest research on neuroscience to the design of web sites. A popular speaker and presenter, her nickname is "The Brain Lady". She is Chief of User Experience Strategy, Americas, at Human Factors International.
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