Internet User Experience 2010

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Program > Schedule > Tutorial 10

The Usability Testing Experience (T10)

Dave Mitropoulos-Rundus,

Thursday July 29, 2010
9:00 a.m. - 5:00 p.m.

Usability testing is still considered the "acid test" for usability and proper design direction. It grew up with production equipment, consumer products and software, adapted to the internet, and is now conducted in person and remotely.

This tutorial provides attendees with a hands-on understanding of the usability testing methodology. Through a combination of lecture and hands-on experience, attendees will be guided in designing, conducting, and analyzing a web site usability test.

Tutorial Outline / Schedule

1. An Introduction to Usability Testing (9:00 - 9:25 a.m.)
2. The Different Types of Usability Testing (9:25 - 9:45 a.m.)
3. The Laboratory Usability Test (9:45 - 10:30 a.m.)
4. Break (10:30-10:45)
5. Designing the usability test (10:45 - 11:15 a.m.)
6. Activity: Design a Usability Test (11:15 - 12:30)
7. Lunch (12:30 - 1:30 p.m.)
8. Run a Usability Test (1:30 - 2:30 p.m.)
9. Analyze Data (2:30 - 3:00 p.m.)
10. Break (3:00 - 3:15 p.m.)
11. Continue Analysis and Prepare Presentation (3:15 - 3:45 p.m.)
12. Group Presentations and Discussion (3:45 - 4:15 p.m.)
13. Usability Testing vs. Other Methods (4:15 - 4:45 a.m.)
14. Future Directions for Usability Testing, Review and Wrap-Up (4:45 - 5:00 p.m.)

Audience

This session is for all levels.

About the Speaker

Dave has made his career designing products to fit people. He has designed user interfaces for hand-helds and kiosks and web sites and production machines, and has conducted evaluations in the lab, on the web, in the field, and in the homes of consumers. Dave has held usability consulting, sales, and management positions in both company product development and in consulting groups. He has led corporate initiatives to standardize user interfaces, improve usability, and achieve Section 508 compliance. He has also focused on dramatically improving usability and conversion rates on Business-to-Consumer websites and on achieving usable and useful IT software.

Dave has a Masters degree in Human Factors Psychology from Rensselaer Polytechnic Institute.

Dave has written papers and given presentations, tutorials, and consultations on usability, web site design, product design, and home product testing. He is a chapter author of, "Design by People for People: Essays in Usability".

Dave is a member of HFES, ACM SIG-CHI, and a former board member of UPA, and is a founder and officer of the Michigan UPA. Dave is also the founder of the Internet User Experience conference which has been held in Michigan for six consecutive years and counting.

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